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1. Can you create my design and provide samples?

Yes, we can produce pre-production samples based on your design sketches, photos, or physical samples you provide.

2. Are samples free, and how long do they take to deliver?

For new customers, a sample deposit is required upfront, which will be credited toward your bulk order. Customized pre-production samples typically take 5-10 days to prepare.

3. What does your customized production service include?

We offer full OEM and ODM one-stop customization, covering samples, fabric selection, logos, printing, colors, sizes, labels, packaging, and more.

4. What’s the minimum order quantity and delivery timeline?

For spot wholesale, there’s no minimum order limit, and goods can ship 3-7 days after payment. For custom-designed products, delivery depends on the item and customization details, usually taking 3-5 weeks after order confirmation and sample approval.

5. What are your trade and payment terms?

We provide EXW and FOB pricing options. Payments are accepted via T/T or Alibaba Online Trading.

6. How do you ensure product quality?

Our professional quality control team oversees a rigorous QC process at every stage of production. Every item undergoes a 100% inspection before shipping. Customers can also arrange for a third-party inspection agency to verify quality prior to delivery.

7. What shipping options are available, and how long do they take?

A: Express shipping (e.g., DHL, TNT, UPS, FedEx, EMS) takes about 5-10 days depending on the destination.
B: Air freight (port-to-port) takes approximately 7-12 days based on your airport.
C: Sea freight (port-to-port) ranges from 20-35 days depending on the country.
D: Customers may also use their preferred forwarding agent.